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If you have any questions after purchase, please contact us before opening the return or case.Thank you.
ABOUT THE PICTURES
The pictures are taken in our factories by ourselves. Each guitar is different from others because of the light in room or some other reasons .So there are maybe some differences between the pictures and the guitar you get. Every guitar cannot be the same in 100%, the pictures of the guitar that you see is just one of them. If you want some details about the guitar, please contact me.
CUSTOMIZED CENTER
We accept your unique customizationrequest from our factory custom shop. Please contact us for details. All customized products are non-returnable.
OUR GUARANTEE
We test every guitar (such as buzzing, sound test, workmanship) is in good condition before it is shipped out. When you receive the guitar, if you meet some problems like readjustment the strings or you are not happy with our guitar, please let me know immediately and we will try our best to meet you satisfaction.
CUSTOM DUTY
Our price does not include the customs duties. But do not worry, we can provide an invoice with a very low value, you can pay little or no customs duties. You have to consult your local customs about the customs duties before you purchase the product. If you do not want to pay the customs duties and send the guitar back to us, you will need to pay $100USD in shipping costs.
SHIPPING
Goods shipped from the US generally arrive in 1-10 days. We shipped by USPS and China Post. We will provide a tracking number to you and you can monitor the shipping progress in the website conveniently.
USA delivery time: usually 1-4 weeks (excluding customs, affected by the epidemic, the time may be delayed).
PACKING
We use the carton which is designed for the International transport to package the products you ordered. And we can guarantee the items will not be damaged in the way of transportation.
RETURN POLICY
If the item you received is broken or defective, please contact me immediately and return it within 3 days after you received it with the original or approved packaging. After we received it, we will give you a Full-Refund or Exchange. Buyers are responsible for return shopping costs. If you want to replace it, we will send a new one to you and then forward a shipping label. For missing or replacement parts(from the original order), we will ship them to you. Please read the RETURN POLICY before you order it!
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Thank you for your great comments and response.
(a)When you are satisfied with your purchase, we sincerely hope that you can give us a positive response. Again, we will give you a positive response.
(b)If you are dissatisfied with your purchase, please contact us submitting a neutral or negative response.
We will respond to you in 24 hours and work with you until you are satisfied.
