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PLEASE READ AND ACCEPT OUR POLICIES BEFORE YOU BUY OUR PRODUCTS.
The fishes will be shipped Overnight or Next-day shipping upon requested.
Please check your local weather before placing an order for live fish. If the temperature in your area is above 90°F or below 45°F, it can be dangerous—even humans wouldn’t survive sitting in a box under those conditions for hours! We kindly ask that you don’t subject our beloved fish to such risks. If you still wish to place an order during extreme weather, please contact us first to purchase a Styrofoam box and cooling/heating packs to help ensure safe delivery.
⚠️Please note: If proper packaging is not purchased, and the temperature at the time of delivery is outside the safe range (above 90°F or below 45°F), our DOA (Dead on Arrival) policy WILL BE VOID.
Thank you for your understanding and for helping us protect the health and safety of our aquatic friends.
We only ship out packages on Monday, Tuesday, and Wednesday. The cut off time for shipping out is Wednesday 9AM PDT. Every transaction after that will be held until next week shipment.
We offer combined shipping! Simply check out all your items as usual and send us a message. We\'ll gladly refund any extra shipping costs. Please note that one box can hold up to 9 fishes (depend on sizes). Orders with more than limit number of fishes will require an additional box and may incur extra shipping charges.
DOA Policies
1. Report DOA within the first 1 hour of received the package. We’re not responsible for any report after 1 hour time frame. The package DOA policy will be voided NO EXCEPTIONS.
2. Take a photo of the dead fish in the UNOPENED bags.
3. Take a photo of the dead fish in a container with full water.
4. Let us know if you want us to refund or replacement,customer pay for replacement shipping cost.
5. Shipping fees are NOT REFUNDABLEonce the shipping label provided on .
6. We don\'t accept return on livestock. All sales are final.
7. When you placed an order with us it will takes 5 days for us to process your orders.
8. Our responsibilities are to ship our products out on time and safely to our customers that includes healthy fishes, shrimps and packaging.
9. We will not be responsible for services out of our operations such as delayed, damaged, or lost packages by carriers we have no control over their services.
10. DOA policy will be void when package got delayed, damaged, or lost by carriers more than 5 days.
11. It is the customer’s responsibility to track their package and be present when package arrive. Please contact the carriers if you don\'t receive your package within 4-5 days.
