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•A clear video of the coral BEFORE the bag is opened withinTWO hours of the posted delivery time. Please note that an unclear video oropened bag will void the DOA claim.
•A clear video of the box that coral came in, showing allsides and corners of the box. Please note that an unclear video will void theDOA claim
•Once the DOA claim is reviewed and approved by our team,then we will replace or issue store credit at our discretion. In either case,the cost of shipping is nonrefundable, and customer will be responsible for theshipping cost of any replacement coral. DOA due to shipping delay, damages, ormisleading caused by FedEx/UPS, this includes weather or mechanical problemswill not be covered.
•There are no refunds or returns on livestock but contact usfor any unusual circumstances and we’ll work with you on a case basis. Ourpriority is to deliver quality; healthy Corals and we’ll do our best to havecomplete customer satisfaction.
