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⚠️ IMPORTANT POLICY:
NO RETURN, NO CANCELLATION ONCE ORDER IS PLACED.
PLEASE MAKE SURE BEFORE YOU BUY — ONCE THE ORDER IS MADE, I CANNOT CANCEL IT BECAUSE CHARGES ADVERTISEMENT AND TRANSACTION FEES THAT CANNOT BE REFUNDED. THANK YOU FOR UNDERSTANDING.
✳️WE SHIP ONLY on Monday to Wed
(By completing your payment, you acknowledge and agree to these terms.)
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✳️Shipping & Live Arrival Guarantee
(We take full responsibility for live arrival loss)
1. All fish shipments are sent 2nd Days Air via UPS to ensure fastest delivery.
2. We ship only on Monday to Wed to minimize delays over weekends.
3. Orders placed after 5 AM on Tuesday will be shipped the following Monday morning.
4. If weather conditions may affect your shipment, we will inform you promptly.
5. Every order is carefully packed in insulated for maximum protection.
6. Except for Dead on Arrival (DOA), there are no refunds or shipping fee reimbursements on any fish or shipping charges. By purchasing, you agree to this policy.
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(Please read carefully — by placing an order, you accept all the terms below without exception.)
⚠️ IMPORTANT LIVE FISH POLICY – PLEASE READ
• If fish arrive dead on arrival (DOA), a PARTIAL REFUND will be issued based on the PERCENTAGE of fish lost ( in combo case )
• Refund applies to FISH PRICE ONLY. Shipping cost is NON-REFUNDABLE under any circumstances.
• If you prefer a replacement fish, buyer pays SHIPPING COST ONLY.
• To qualify for the DOA guarantee, the following steps must be strictly followed, or the claim will be invalid:
• Notify us within 1 hour of UPS delivery if fish arrive dead.
• Provide 3 clear photos of the unopened bag showing dead fish inside, plus 1 clear photo of the fish with its tail clipped after opening the bag. Failure to provide these will void all guarantees.
• Claims made after 1 hour of delivery will not be accepted due to variables such as water conditions and acclimation, which are outside our control.
• Please send a detailed message explaining the issue so we can evaluate the situation.
• Allow up to 24 hours for claim processing.
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✳️Important Conditions That Void the DOA Guarantee:
• If the package delivery fails on the first attempt, and delivery is not successfully completed to the confirmed address, DOA coverage is void.
• If the package is left outdoors for an hour or more after delivery during extreme weather conditions, DOA is void. Once shipped, tracking will be provided; it is the customer’s responsibility to bring the package indoors immediately upon delivery.
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By submitting your payment, you confirm that you have read, understood, and agreed to all of the above policies.
