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GE Amersham AKTA FPLC Frame Chassis P-900 UV-900 pH/C-900 Box-900*Only chassis is included*
Contact Us
We can be contacted at any time through messages if you have any questions, comments or product requests. We will respond to you within 24 hours and do our best to help you out! We encourage our customers to contact us with any questions or concerns! We\'d like to be sure you are completely satisfied with your purchase.
Payment
International Buyers - We accept payments through PayPal (Including Credit Payments) and wire transfer.Shipping
We take great care packaging every item to ensure safe shipment to you. For the safety of the environment, we use recycled materials for packing.
- Your item will be carefully packed using bubble wrap / shipping peanuts / cushioning material for fragile content.
- We use Anti-Static bags to protect sensitive electrical equipment.
- We use rice-paper to protect lenses, mirrors and other optical parts.
There is NO extra charge for packing materials or \"handling\" unless specified differently in the item description above. Please let us know if you prefer new packing materials and we will charge you respectively. We don\'t charge a fee for arranging the shipping for you. The cost of pallets or crates necessary for freight shipping may be extra.
Standard Domestic Shipping
Standard shipping methods are chosen for you at our discretion, , FedEx, DHL or UPS.
Freight
For larger and sensitive items that we have designated for freight shipment, please contact us for a shipping quote before you pay online. Items over 70 pounds will likely ship on a pallet or crate, whose costs will be the buyer\'s responsibility. Freight shipments will require a quote before you can make payment. Please contact us with your shipping address, confirm if your address is commercial or residential, and inform us if you require a lift gate. Failure to provide this information could result in extra fees assessed by the carrier and we may bill you for the difference.
Damaged Shipments
If your item arrives damaged by the shipping carrier, please take clear images before & after opening your package to document the extent of the damage. The claim will require pictures of different angles of the box/crate before opening, and the damaged product(s) after opening. Email us immediately with your order number and item description, along with the images and we\'ll begin the claim process for you. We manage your claim at no extra cost. However, failure to provide adequate and timely information may result in a claim being denied, which will affect our ability to offer a refund.
Free Pick Up
Available for those arranging local pick ups. We do not charge an extra fee if you want to pick your item up. The item will only be available as a loose load and will not be prepared for shipping. If you require a pallet for transport a fee may apply.
Special Packaging
We can have custom ISO certified heat-treated wood pallets, skids and crates built, if necessary. We do not charge a palletizing or packaging fee, but if your item requires a pallet, skid or crate, we will invoice you for the added cost.
Returns
If you are unsatisfied with your purchase in any way, please contact us first so we can rectify the situation immediately! You do not need to open a case on or leave negative response - your complete satisfaction is more than enough motivation for us to do whatever it takes to make things right!
We bring integrity to the online marketplace. Customer service comes natural and is part of our core values. We have extensive knowledge about many common machines - if we do not know the answer right away we will find out!
Most of our products carry a 30-Day Warranty, 100% No Hassle warranty unless specifically stated otherwise. If the product does not work you may return it for a replacement or refund within 30 days of our ship date. Customer is responsible for return shipping and item\'s safe arrival at our facility.
If you receive a non-functional product, please contact us to hold a replacement or return the item with your order number. All items must be returned in exact condition received including any accessories & packaging when applicable.
