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International Buyers / Freight Forwarding – Please Read
Please note that we are unable to individually open and retest items prior to shipment. All refurbished items are inspected and tested as part of our refurbishment process before being packaged for sale; however, our shipping department cannot perform additional testing upon request.
If an item arrives defective or develops an issue within our return period, the item must be returned to us in order to receive a refund or replacement.
If you are purchasing from outside the United States or using a freight-forwarding service, please make sure you have a way to return the item if necessary. We cannot guarantee refunds or replacements for items that cannot be returned due to the buyer being outside the country.
By purchasing, you acknowledge and accept these return requirements.
Important Pairing Information – Please Read
PLEASE NOTE: The Skullcandy Sesh ANC can occasionally experience a pairing/syncing issue where the left and right earbuds appear as two separate Bluetooth devices or only one earbud plays audio. If this occurs, it can often be corrected with a quick re-sync/reset.
QUICK RE-SYNC:
Forget/remove all “Sesh ANC” connections from your device and turn Bluetooth OFF.Place both earbuds in the charging case, then remove BOTH earbuds.Press the button on BOTH earbuds 3 times at the same time.Allow a few seconds for the earbuds to sync together. Five quick blue flashes indicate they have successfully synced.Turn Bluetooth back ON and connect to the single “Sesh ANC” device.Still Having Trouble?
If the earbuds continue to appear as two separate Bluetooth devices, only one side works, or they will not sync after completing the reset, please message us before leaving response. We are happy to help.
If your order is within our 30-day return period, we can send a replacement if available (in U.S. ONLY), or you may open a return request through for a full refund.
We’re here to help! Message us through your order or listing for questions or troubleshooting.
Response time: within 24 business hours (Monday-Friday)
CLOSED: Saturdays & Sunday
If you’re not satisfied, you have 30 days from delivery to open a return request. A prepaid return label will be provided, and a full refund will be issued once the item is received and inspected.
Certified Refurbished Listings: 2-year warranty
Refurbished (Excellent, Very Good, Good)Listings: 1-year warranty
We have 1 business day handling time (M-F). To change your address, submit a cancellation request and place a new order. Orders can only be canceled before a tracking number is assigned.
Orders ship Monday–Friday each morning.
Place orders by Friday 8 AM PST for shipment before the weekend.
Open a return request within 30 days of delivery.
Returns are approved within 1 business day, and a label is provided.
Items must be returned in original condition (no damage or misuse).Once item is delivered back to us we initiate the FULL REFUND back.
Message us first—we may resolve the issue with troubleshooting.
If needed, we offer a replacement (if in stock) or a full refund within 30 days.
After 30 days, warranty claims must go through Allstate.
All items include a charging cable only (no wall adapter/brick).
Please use the correct wattage adapter to avoid damage.
PayPal, PayPal Credit, credit/debit cards, Apple Pay, and Google Pay.
We ship within the United States only.
Applicable to orders shipped within California.
