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✨Premium Handmade Gemstone Jewelry Since 2000✨
STORE POLICIES
At ,sssilver_925we are dedicated to delivering high-quality handcrafted jewelry and outstanding customer service. Please review our policies carefully before purchasing.
✦ABOUT US
sssilver_925has been designing and manufacturing fine gemstone jewelry since 2000.
✔All items areBrand New
✔Made withHigh-Quality Semi-Precious Gemstones
✔Crafted in925 Sterling Silver
✔Handmade by skilled artisans
We also acceptcustom orders.
If you like a design not listed in our shop, please send us a reference photo. We will gladly try to create it for you.
Our First Aim Is Customer Satisfaction. Your Satisfaction Is Guaranteed.
✦PROCESSING TIME
• Orders are shipped within24–48 hoursafter payment confirmation.
• Custom or bulk orders may require additional processing time (you will be informed in advance).
✦SHIPPING POLICY
• We shipworldwide.
• Orders are sent viaRegistered or Express Mail with tracking number.
• Estimated delivery time:2–3 weeks(maximum 4 weeks depending on destination).
• Delivery time may vary due to customs, holidays, or postal delays.
• Buyers are responsible for any customs duties, taxes, or import charges.
✦PAYMENT POLICY
• Payment must be completed within7 daysof purchase.
• Orders will be processed only after payment is received.
• Unpaid orders may be canceled according to platform rules.
✦RETURN & REFUND POLICY
Your satisfaction is very important to us.
• Returns accepted within30 daysof delivery.
• Items must beunworn, unused, and in original condition.
• Please contact us before returning any item.
• Refund will be issued after inspection of returned item.
• Shipping charges are non-refundable (unless item is damaged or incorrect).
Custom or personalized items may not be eligible for return unless damaged or defective.
✦DAMAGED OR INCORRECT ITEMS
If you receive a damaged or wrong item:
• Contact us within48 hoursof delivery.
• Send clear photos of the item and packaging.
• We will offer a replacement or refund after verification.
✦response & SUPPORT
If you are not satisfied, please contact us before leaving negative or neutral response.
We believe in solving problems quickly and professionally.
Your5-Star Positive responsehelps our small business grow and continue serving you better.
✦BUSINESS HOURS
Monday – Saturday
10:00 AM – 6:00 PM (IST)
Closed on Sundays & Public Holidays
We respond to all messages as soon as possible during business hours.