Dedicated Support: We stand behind every sale with fast, hassle-free customer support whenever you need help with an US
Mr. Tools is a family owned and operated tool Supply Company based in Cleveland Ohio. With over 10 years of experience in the online, retail sales and customer service industry you can be sure that you will receive the highest quality in products and customer service. Please feel free to contact us with any questions or concerns. We are available seven days a week.
BULK ORDER(S)
Interested in placing a large order? Please contact us for a discounted pricing. Some limitations may apply.
PROCESSING
Please allow up to 24 business hours for your order to be processed. Once your order has been processed you will receive a tracking number via email. If you haven’t received an email with your item(s) tracking number your order may not have been processed. Please feel free to email us an inquiry. Once your tracking number has been posted please allow a brief period for the tracking number to scan via the USPS tracking system. Packages that have not yet been picked up by the mail courier will not show movement on USPS tracking system.
SHIPPING
Mr. Tools ships via the United States Postal Service (USPS). USPS First Class and Priority services take approximately one to three days for delivery. If your package does not show movement within 24 business hours of being processed please email us an inquiry.
RETURN POLICY
Returns are accepted up to 30 days after the purchase date. Please open a return request in the more options tab located in your purchase history next to the item(s) you would like to return. No restocking fees will be charged on any returns. However it is the buyers responsibility to ship the item back. \'s return system can provide you with pre-paid shipping labels if needed. Please feel free to contact us if you need help or have any additional questions.
WARRANTY
All Wera professional hand tools are covered by a limited lifetime warranty against breakage due to defects in materials or workmanship for the normal life of the product. This policy does not cover products which have been altered in any way, and products which have been subject to abuse, misuse, negligence, or improper storage. Bits, bit-holders and L-Keys are also not covered under this warranty policy as they are considered “consumable.” Wera Tools reserves the right to inspect warranty claims before replacements are issued. Return transportation costs are not included, however Wera will send replacement tools at no cost. Any claims for reasons other than those noted here must be approved by Wera Tools Inc., or its authorized representatives
